13ok Terms & Conditions — Please read before use

1. Introduction & Definitions

These terms and conditions ("Terms") apply to the 13ok platform and all its services. "We" or "13ok" refers to the entity operating this platform, and "you" or "member" refers to any registered user.

13ok is an internationally licensed online gaming platform offering online slots, Live Casino, Sports Betting, and a range of promotional offers. These terms and conditions are provided in Bengali for the convenience of our members; however, the English version shall prevail for all legal interpretations.

"Service" refers to the 13ok website, mobile application, and all gaming activities operated under it. "Account" refers to the personal profile created through registration. "Funds" refers to real money deposited into the account, and "Bonus Funds" refers to additional balance received through promotions.

2. Account Register

Registration on 13ok requires accurate and truthful information. 13ok reserves the right to close any account registered with false details at any time. During registration, you must provide:

• Full Name (as per National ID)
• Active mobile number or email address
• Date of birth (for age verification)
• Valid payment method details

Each person may operate only one account. Running multiple accounts from the same device, IP address, or payment method is strictly prohibited. Any violation of this policy will result in all associated accounts being closed and funds on balance may be forfeited.

13ok may request a copy of your National ID, passport, or driving licence at any time for account verification purposes. Withdrawals may be placed on hold until verification is successfully completed.

3. Eligibility & Age Requirements

To register and participate on 13ok, you must meet the following eligibility requirements:

• Minimum age requirement is 18 years
• You must reside in a location where online gaming is not prohibited under local law
• Use of this service must be entirely voluntary and of your own free will
• Must not be on the self-exclusion list

Accounts belonging to minors are closed immediately, and any deposited funds may not be refundable. 13ok takes the protection of minors extremely seriously and makes no exceptions in this regard.

4. Deposit & Payment Policy

13ok currently accepts deposits via Mobile Banking, Nagad, Rocket, USDT, and bank transfer. The minimum deposit is BDT 200. The following rules apply to all deposits:

• Deposits must be made from a payment method registered in your own name
• Deposits from third-party accounts are not accepted
• Maximum single deposit limits apply — see the payments page for details
• Deposits are generally credited to your account instantly; if there is a delay, please contact support
• Deposits made with incorrect information may be declined

13ok does not charge deposit fees, though your payment provider may apply their own charges. To prevent money laundering, 13ok follows a strict KYC (Know Your Customer) process. Accounts may be subject to investigation if suspicious transactions are detected.

5. Withdrawal Policy

Withdrawing your winnings is every 13ok member's right. We aim to process withdrawals within an average of 30 minutes. The following rules apply to all withdrawals:

• Withdrawals must be made to the same payment method used for the original deposit
• Minimum withdrawal amount is BDT 500
• Large withdrawals will not be processed without a verified account
• Wagering requirements must be met before bonus funds can be withdrawn
• Daily withdrawal limits apply; VIP members enjoy higher limits

13ok reserves the right to temporarily place withdrawals on hold for security verification or in cases of suspected suspicious activity. In such instances, the member will be notified via email or mobile, and supporting documents may be requested.

6. Bonuses & Promotions

13ok offers a variety of bonuses and promotions — including welcome bonuses, reload bonuses, free spins, and weekly cashback. Each bonus carries its own terms. The general rules are as follows:

• Wagering Requirement: When you receive a bonus, the amount must be wagered a set number of times before you can withdraw. Wagering requirements generally range from 15x to 30x.
• Validity: Every bonus has a set expiry period. Any unused bonus will be voided once it expires.
• Game Restrictions: Some bonuses are only valid on specific games; not all bonuses apply to Live Casino or Sports Betting.
• One Bonus, One Use: Each bonus offer can be claimed only once per member.
• Maximum Bet Limit: While a bonus is active, the maximum bet is BDT 500 or the applicable limit.

13ok reserves the right to void any bonus and associated winnings if bonus terms are breached. Full details of each bonus offer are always kept up to date on the promotions page.

7. Betting Rules

Sports Betting and e-sports betting are available on 13ok. The following rules apply to all betting activity:

• Once confirmed, a bet cannot be changed or cancelled (except where a cash-out feature applies)
• Odds on in-play bets placed after a match has started are subject to change
• If a match is cancelled or postponed, the bet is generally voided
• 13ok may void bets recorded at incorrect odds due to a system error
• Maximum payout limits vary by bet type

13ok uses internationally recognised sources to determine the outcome of all sports events. In the event of a betting dispute, 13ok's decision is final; however, members may submit an appeal through our support team.

8. Fair Play Policy

All games on 13ok are powered by internationally certified RNG technology, ensuring completely random and impartial outcomes. The following activities are strictly prohibited:

• Using automated bots or software to play
• Colluding with other members
• Bonus abuse — claiming bonuses using multiple accounts or false information
• Intentionally exploiting any technical glitch on the platform
• Chargeback or payment fraud attempts

If such activity is detected, the account will be suspended immediately, associated winnings may be forfeited, and legal action may be taken. 13ok uses advanced technology to identify this type of misconduct.

9. Privacy & Data Protection

13ok takes the protection of your personal information extremely seriously. Details provided during registration are used solely for account management, payment processing, and compliance with legal obligations. For more information, please visit our Privacy Policy View page.

We do not sell your information to third parties. Data may be shared where required by law or upon request from a regulatory authority. All information is protected with SSL encryption.

10. Account Closure & Suspension Policy

13ok reserves the right to suspend or permanently close an account under the following circumstances:

• Violation of any provision of these Terms will result in
• If an account is registered using false or inaccurate information
• If fraudulent or suspicious activity is detected
• If money laundering or illegal activity is suspected
• If a member requests to close their own account

You may request account closure at any time through our support team. If a valid balance remains at the time of closure, it will be refunded following verification. Please note that this may not apply to accounts closed due to a breach of our terms.

11. Responsible Gaming

13ok believes gaming is for entertainment, not as a source of income. We actively promote responsible gaming and help members build healthy gaming habits. Our platform includes:

• Deposit Limit: Option to set daily, weekly, or monthly deposit limits
• Self-Exclusion: Option to exclude yourself from the platform for a set period
• Reality Check: Periodic notifications about your gaming session duration
• Cooling-Off Period: Option to temporarily suspend your account for a break

If you feel that gaming is having a negative impact on your life, please contact our support team or Responsible Gaming Visit the page.

12. Policy on Changes to Terms

13ok reserves the right to amend these terms and conditions, in part or in full, at any time. Members will be notified of any changes via their registered email or mobile number, and the website will be updated accordingly. Continued use of the platform after any changes constitutes acceptance of the updated terms.

If you do not agree with any changes, you may request to close your account. For any questions about these Terms & Conditions, please reach out to our 24/7 support team.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any disputes arising from these Terms will be resolved in accordance with international gaming law and arbitration procedures.