13ok Privacy Policy — Your Information Is Safe With Us

1. Introduction

13ok is an internationally licensed online gaming platform trusted by millions of players across Bangladesh. We believe that protecting your personal information is the foundation of earning your trust. This Privacy Policy ("Policy") explains what data 13ok collects, why we collect it, and how it is used and kept secure.

This Policy applies to the 13ok website, mobile application, and all related services. "Information" refers to any data that can directly or indirectly identify you — such as your name, mobile number, email address, or transaction details.

13ok's Privacy Policy is built in accordance with international data protection standards. We want you to enjoy our platform with complete peace of mind, knowing that your information is fully secure with us.

2. What Information We Collect

13ok collects two types of information: data you provide directly, and data collected automatically.

Information you provide directly:

• Full name and date of birth (collected at the time of account registration)
• Mobile number or email address
• Payment method details (Mobile Banking, Nagad, Rocket number, etc.)
• A copy of your NID or passport for identity verification (as part of the KYC process)
• Messages or complaint details sent to support

Automatically collected data:

• IP address and device information (model, operating system)
• Browser Type & Language Settings
• Activity logs on the platform (login times, game history)
• Transaction details and amounts
• Cookies and session data

3. How Your Information Is Used

13ok uses your information only for specific, defined purposes. We never use your data for any other commercial purpose. The main uses are:

• Account management: Registration, Login & Profile Management
• Payment Processing: Secure Deposits & Withdrawals
• Age & Identity Verification: Preventing access by minors
• Fraud Prevention: Detecting and preventing suspicious activity
• Customer Support: Troubleshooting and customer support
• Promotions & Offers: Sending you relevant offers based on your preferences (you can opt out at any time)
• Legal obligations: Meeting Regulatory Requirements
• Service Improvement: Improving Your Platform Experience

13ok never uses your information to make automated decisions that could negatively affect your rights. Any significant decision involves human review.

4. Who Your Information Is Shared With

13ok does not sell or unnecessarily share your personal information. However, data may be shared in the following limited circumstances:

• Payment Provider: Mobile Banking, Nagad, and other payment gateways receive only the information needed to complete your transaction.
• Game Provider: Third-party game software providers receive only the information strictly necessary to operate their games.
• Legal authorities: Information may be disclosed in response to a valid order from a court or regulatory authority.
• Fraud Prevention Service: Limited information may be shared with specialist security firms to help prevent fraud.

Whenever information is shared with third parties, they are bound by a strict data processing agreement and may only use it for the specified purpose. 13ok ensures that all third parties maintain adequate measures to protect your information.

5. Cookie Policy

13ok uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience. The types of cookies we use:

• Essential cookies: Maintaining login sessions and security verification are essential — the platform cannot function without them.
• Performance Cookies: Helps us understand which pages are visited most and where issues may be occurring.
• Functionality Cookies: Remembers your language preference or in-game settings.
• Analytics cookies: Used to analyze user behavior and improve our services.

You can disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

6. Data Security Measures

13ok uses multiple layers of security to protect your information:

• 256-bit SSL/TLS Encryption: All data transfers occur over encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Secure Servers: Your data is stored in data centers that meet international standards.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Staff training: Only authorized personnel can access your information.
• Data Backup: Regular backups ensure the risk of data loss is reduced to zero.

In the unlikely event of a data breach, we will notify affected users within 72 hours and take all necessary steps to address it.

7. Your Rights

As a 13ok member, you have the following rights:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your information after closing your account.
• Right to Restrict Processing: You can request that we stop using your information for specific purposes.
• Right to Opt Out of Marketing: You can opt out of receiving promotional messages or offers at any time.
• Data Portability: You may request an export of your information in a common format.

To exercise any of these rights, contact our support team by email or live chat. We typically respond to requests within 7 business days. In some cases, legal obligations may prevent immediate deletion of certain data — if so, we will explain the situation in full.

8. Protection of Minors

13ok strictly prohibits registration and gaming by anyone under 18. Date of birth verification is mandatory at registration, and if there is any suspicion of underage use, the account is suspended and identity documents are requested. We do not knowingly collect information from minors.

If you believe a minor is using our platform, please contact our support team immediately. We will take prompt action and close the account in question.

9. Data Retention Period

13ok retains your information only for as long as necessary. In general:

• Data for active accounts is retained for as long as the account remains active.
• After account closure, transaction records are generally retained for up to 5 years in accordance with legal obligations.
• Customer support messages are retained for up to 3 years.
• If you withdraw your marketing consent, the relevant data will be deleted within 30 days.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be used to identify you.

10. Policy Changes

13ok may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered mobile number or email, and the website will be updated accordingly. Continued use of the platform after any changes constitutes acceptance of the updated Policy.

The date of any changes will always be clearly shown in the "Last Updated" section at the top of the page. To request a copy of a previous version, please contact our support team.

11. Contact

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us:

For more details, visit our FAQ page View or Responsible Gaming Read the page.